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Privacy Policy

Privacy Policy

Last Updated: 29.07.24
Effective Date: 29.07.24

This Privacy Policy describes how 3HCloud (referred to as “we”, “our” or “3HCloud” hereinafter) collects, stores, uses, and discloses your Personal Data in accordance with the laws in force in the United States. “Personal Data” means any information relating to an identified or identifiable individual (including “Personal Information” in the meaning of the California Consumer Privacy Act, “CCPA”, as defined in the California Civil Code § 1798.140).

As a provider of cloud storage solutions, we are committed to protecting the privacy of our users and complying with applicable legal requirements.

Please read this Privacy Policy carefully before using the https://3hcloud.com/ website. Your access to and use of the service is conditioned on your acceptance of and compliance with this Privacy Policy. This Privacy Policy is applied to all visitors, users and others who access or use the service.

By accessing or using the service, you agree to be bound by this Privacy Policy. If you disagree with any part of the document, please do not use the website. Your accessing our website signifies your unconditional consent to allow the collection of your Personal Data.

1. The categories of Personal Data we collect

We collect information regarding your use and purchase of our services. When you sign up for our cloud storage services, we may collect the following types of Personal Information from you, in accordance with applicable laws:

identifiers such as IP address, mobile device ID and cookies;
your name, postal address, email address;
contact information (e.g. telephone number);
usage data.

The information that we collect and use may include profile information, interactions on webpages, marketing preferences, information to investigate malicious activities, recordings or transcripts of your conversations with us for support purposes, information to improve our business operations, and more. We may also receive information about you from other sources, including through third-party services and organizations.

We do not use your telephone number for marketing purposes and spam. We send SMS messages only for informational purposes including but not limited notification about payment, service status.

3HCloud does not collect sensitive Personal Data, such as your religious or philosophical beliefs, racial or ethnic origin, health or medical information, genetic or biometric data, or other similar sensitive Personal Data as such term is defined under applicable law. If 3HCloud reasonably needs to collect any sensitive Personal Data from you, 3HCloud will obtain your consent for the collection of such Personal Data as may be required under applicable law. For California consumers, please see the California Supplemental Privacy Statement to review the California required disclosures on sensitive Personal Information.

Our services are not intended for children. Children must not use services for any purpose. We will not knowingly allow anyone under 14 to register for our services and/or provide any personal identification information. If you are under 14, please do not sign up to use our services or provide any information about yourself through the service.

2. How do we use your information?

We use the information collected about you as appropriate and relevant for the following commercial purposes, as permitted by applicable laws:

to register you as a new customer;
to enable you to order our cloud storage services;
to customize the content and information that we may send by Email and SMS messages;
to communicate with you regarding our services, including updates and announcements;
to process payments and provide customer support;
to personalize and improve our services, including troubleshooting and analytics;
to comply with legal obligations and enforce our policies;
to fulfill your requests;
for marketing and promotional purposes.

We use the information collected about you as appropriate and relevant for the following business purposes: to better understand how users access and use our website and services and for other research and analytical purposes, including data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our website, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

Email and Marketing. In most instances, we give you options with regard to the Personal Data you provide, including choices with respect to marketing materials. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of marketing emails.

3. Data retention

For each category of Personal Information, 3HCloud retains your Personal Information only for as long as necessary, based retention criteria including:

the time required to fulfill the business or commercial purposes for which Personal Information is processed,
the time required to comply with legal and regulatory retention requirements, and
the time required to maintain contractual and customer relationships.

4. Data sharing and disclosure

We may share your Personal Information with third parties in the following circumstances, in accordance with applicable laws:

with your consent;
when required to comply with legal obligations, such as responding to subpoenas or court orders;
with our service providers who assist us in providing our cloud storage services, subject to contractual safeguards;
in the event of a merger, acquisition, or sale of our company assets, where your Personal Information may be transferred as part of the transaction, subject to appropriate protections.

We may disclose Personal Data to business partners and service providers such as Keycloak cookies (The Linux Foundation) or Google Analytics in order to support our business operations, such as (but not limited to) following up on requests, providing technical support, marketing and communication initiatives. These business partners and service providers include payment processors, financial service providers and institutions, postal or government authorities, market intelligence and consulting service providers, and information technology service providers. Business partners and service providers are required by contract to keep the information received on behalf of 3HCloud confidential and secure and not use it for any purpose other than the purpose for which it was provided to them.

We do not sell Personal Data as the term sell is commonly understood. Under certain data protection laws, a “sale” is defined to include disclosures of Personal Data to a third party for monetary or valuable consideration. When you use 3HCloud websites, 3HCloud’s authorized partners, such as advertising networks, data analytics providers, social networks and advertising partners, may collect cookies and similar technology and use this data (such as your Internet or other similar network activity) for their own purposes, such as improving their own services. This activity may qualify as a “sale” under applicable data protection laws. You can make choices to allow or prevent such uses (see the Cookie Policy to manage your cookie preferences).

5. Data security

We will take reasonable measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction, as required by applicable laws. This includes implementing physical, technical, and organizational safeguards. However, please be aware that no method of transmitting data over the internet or storing it electronically is completely secure.

6. Legal basis for processing Personal Information

In some jurisdictions, the lawful handling of Personal Information is subject to a justification, sometimes referred to as legal basis. The legal bases that we rely on for the lawful handling of your Personal Information vary depending on the purpose and applicable law.

7. Your rights

You have the following rights, subject to some limitations, against the respective 3HCloud responsible for the website you are using:

to request information about our use of your Personal Data (e.g., the pieces and categories of Personal Data we have; the categories of sources, purposes for collection, the third parties to whom we have disclosed Personal Data, and Personal Data we have disclosed);
to review and access your Personal Data;
to rectify (correct, update or modify) the Personal Data we hold about you;
to erase (e.g., delete), de-identify, anonymize or block your Personal Data;
to restrict our use of your Personal Data;
to receive your Personal Data in a usable format and transmit it to a third party (also known as the right of data portability); and
to lodge a complaint with your local data protection authority.

When we have no ongoing legitimate business need or legal reason to process your Personal Data, we will either delete or anonymize it or, if this is not possible, then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

8. Contact us

If you have any questions or concerns about our Privacy Policy, please contact us at

E-mail: [email protected]
Address: 2031 Harrison St
Hollywood, FL 33020
United States

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